Q 1: How can I place an order?
A: You can order 4exam.com products by following the steps as follows.
1: Add the products that you want to purchase to your shopping cart by clicking "Add to Cart" button corresponding to desired product on products page.
2: The product will be added to your shopping cart. You may add more products by clicking "Continue Shopping" button and remove a product by clicking on 'Remove' Button on the shopping cart.
3: When you are certain about the products that you want to buy are present in the shopping, cart, click on "Checkout" button on the shopping cart.
4: Now you sign in using your username (e-mail) and password. New users can create their user I.D and password while returning customers can directly use their existing user name & password.
5: Once you are signed in your information will be processed through 128-bit SSL secure page of our payment gateway.
6: On this secure page you will be required to provide your billing information and Credit Card Information. Provide information and then click "continue" button.
7: If your credit card is charged an automatic email will be generated and sent by system containing download instructions for you to download the purchased product.
Q 2: How can I Download the purchased product?
A: To access your login area, go to 4Exam.com website http://www.4exam.com , click the ´Login´ link http://www.4exam.com/login.asp on the home page.
Please follow the few easy steps to download product(s):
01: Enter your user name, user password, invoice number and press Submit Button.
02: Click on product download button corresponding to each product.
03: Enter your product password for download, which is given in the email sent after the confirmation of the order.
Q 3: Is there a contact address through which I can contact you for some more information about your product?
A: Yes, you may send us message using "contact" page on our website and we will respond to all your queries without any delay.
Q 4: How often is the study material updated?
A:The study material is updated regularly.
Q 5: Will my personal information be shared with any third-party company?
A: At 4Exam.com we respect your privacy and we despise spam mail as everyone else does. We therefore do not provide any information pertaining to our customers to any third-party or company.
Q 6: I am hesitant about using my Credit Card online. Will my Credit Card Information be secure if I place an order at your site?
A: Absolutely. Security of our customer´s confidential information is of utmost importance to us. We therefore use a trusted third party vendor, PayMonde, an internationally renowned Credit Card Processing Company which has been on the internet since years - for their secure processing system. All your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you will ever be stored anywhere on our server.
Q 7: I have placed an order for an Exam Guide, when and how will I receive it?
A: We process your credit card immediately when you submit your order. You have to log into our site as a member and have full access to all your purchases. You may immediately download exams. If there is any problem with your credit card or if you do not see your purchases immediately after buying them then you will receive your exams after 4 to 6 hours. Soon after the purchase, customer will receive an email indicating downloading information.
Q 8: What is the overall exam success rate of your products ?
A: The over all success rate calculated form the feedback of hundred customer exam takers is 99 percent.